Business Challenge:
Fortune 500 consumer finance organization invested
millions in a new information system that would enable paperless
processing of consumer transactions. Savings projections were
huge, but how were the leaders going to engage the employees in
embracing a totally new system without significant reduction in
production?
Solution:
Change leaders developed cross-functional teams that
developed the change management strategies and helped pave the way
for smooth acceptance. The engagement involved individual
coaching, change sponsor and change agent training, and change
consulting with senior leaders.
Result:
Change efforts succeeded ahead of milestones with the change
sponsors accelerating the pace of the project. New cross-functional
teams were established to work on process improvement that went
beyond the initial IS integration. Coaching by supervisors and
peers has increased dramatically.